Once your order is placed, we take your uploaded photo and use AI to extract your dog’s face. Any photo will do.

Your portrait is then thoughtfully created in our signature heritage style, refined for balance, presence, and quiet elegance.

Before printing, you’ll receive a preview by email for approval, so every detail feels just right before your piece is framed and sent to you.

Each order is presented in our premium gift packaging, featuring a beautifully designed presentation box with elegant protective wrapping inside, creating a refined and elevated unboxing experience from the very first moment it is opened.

Your personal message is carefully handwritten on our classic cream heritage paper and placed inside a matching textured envelope, creating a warm and considered personal touch.

It is then sealed with a vintage wax finish and placed inside the gift box, so that upon opening, the envelope is the first thing they see, creating a moment of anticipation and a truly refined experience.

Your Heritage Portrait is printed in a 5 × 7 inch format on premium photographic art paper, carefully selected for its clarity, depth, and rich colour reproduction.

Each piece is available in two distinct frame styles. The Contemporary Frame is crafted from solid natural Okan, offering a clean, timeless finish that suits a wide range of interiors.

The Heritage Frame features our signature ornate design, with a sculpted resin finish that adds depth, texture, and a more traditional, gallery-inspired presence.

Each Heritage Portrait is carefully prepared within two business days of receiving and approving your photograph.

Once approved, your portrait is professionally printed and framed in our signature heritage frame.

After dispatch, delivery is made the next working day within the UK, ensuring your portrait arrives promptly and ready to display.

Each Heritage Portrait is created especially for you, and a preview is shared before printing so you can make sure everything feels just right.

Every piece is carefully checked and thoughtfully packaged before it leaves us to ensure it arrives in perfect condition. If your order arrives damaged, please let us know within 48 hours with a few clear photos of the packaging and artwork, and we will arrange a replacement for you.

As each portrait is made to order, returns aren’t possible once final approval has been given, but the Pawzy team is always here if you need any help or support.